Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders are typically deliverd within 2-7 business days.
Do you offer international shipping?
Until now we only shipping troughout Europe.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your package in real time.
What is the return policy?
We offer a 30-day return policy on unused, unworn watches in their original packaging. Simply contact our support team to initiate a return.
For more information go to our return policy.
What if my watch arrives damaged or defective?
If your watch arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery, and we’ll arrange for a replacement at no cost.
Orders
Below are some of are common questions about orders
What payment methodes do you accept?
Credit and debet cards, Paypal, KLARNA, Apple pay and Google Pay, IDEAL and Bancontact.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our customer support within 24 hours of placing it. Once an order is shipped, modifications or cancellations are no longer possible.
Are there any discounts or promotions available?
We frequently offer exclusive discounts, promotions, and limited-time deals. To stay updated, sign up for our newsletter or follow us on social media. First-time customers may also qualify for a special discount at checkout.
Products
Below are some common questions about our products
What materials are Duron watches made from?
Duron watches are crafted from premium materials designed for durability and performance, including:
Stainless Steel – Scratch-resistant and corrosion-proof for long-lasting wear.
Hardend Mineral Glass – Ultra-durable and resistant to scratches.
High-Performance Straps – Options include stainless steel, rubber, and NATO straps.
More specifications your can find at the product page.
Are Duron watches water-resistant?
Yes! Most Duron watches are water-resistant from 10 ATM, making them suitable for daily wear, swimming, and even diving. Always check the specific water resistance rating of your watch before exposure to water.
Do Duron watches have luminous hands or dials?
Many of our models feature Super-LumiNova® or other high-quality luminous coatings, ensuring excellent visibility in low-light conditions.
Are your watches shock-resistant?
Duron watches are designed to withstand impact and vibrations, making them perfect for active lifestyles, tactical missions, and outdoor adventures.
Do your watches come with a warranty?
All Duron watches come with a 2-year international warranty, covering any manufacturer defects.
Customization & Special requests
Below are some of are common questions about customization and special requests.
Can I buy extra straps or replacement parts?
We offer a range of interchangeable straps, clasps, and replacement parts to customize your DURON watch. Replacement parts, such as watch crowns and bezels, are also available upon request.
Do you offer engraving or personalization?
We offer custom engraving on select watch models, allowing you to add a personal touch—whether it’s initials, a special date, or a meaningful message. Engraving options are available upon request. (Note: Custom-engraved watches are final sale and non-refundable.)